* Estimated delivery times start from the date of shipment, excluding processing time.
* Actual delivery times may vary due to holidays, weather conditions, or customs delays.
Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +447549870296
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +447549870296
Frequently Asked Questions
Q: Is it ok to wash the clothes?
A: Yes, remove the POWER BANK supply before washing.
Q:
Why doesn"t the product work after I received it?
A:
Due to vacuum compression packaging, it may take a while to lay flat after opening the package before it can work properly.
Q: How to choose a size?
A: The clothing is based on Asian sizing, which is typically 2 sizes smaller
than US/EU sizes. To ensure the perfect fit, please refer to the size chart below to find your correct size and its corresponding measurements.
Demission: cm
Size (CM)
Garment Length
Shoulder Width
Chest Circumference
Sleeve Length
S
69
48.5
111
65.3
M
71
50
116
66.5
L
73
51.8
123
68
XL
75
53.6
130
69.5
2XL
77
55.4
137
71
3XL
79
57.2
144
72.5
Tolerance ±
1.4
1
2.3
1.3
Features:
1. Soft & Comfortable Fabric: Premium cotton fabric outer layer and soft Ollie fleece inner layer are soft and comfortable to keep you warm whole day long without stifling sweat. Enjoy the comfort of a heated sweatshirt both at home and during outdoor activities. 2. 4 Heating Zones: Auxo heating hoodie are equipped with 4 carbon fiber heating zones (two on front pocket,one on lower backs and one on back waist).You can adjust 3 heating modes by short-pressing the power button (low,medium,and high). 3. Large Capacity Battery: Auxo heated sweatshirt comes with a 3.7V 20000MAH large capacity battery, the battery can be fully charged in 9 hours. It supports speed charging for your phone or other devices. 4. Long Lasting Warmth: Powered by a CE/FCC certified battery, Auxo heated hoodie provides up to 20 hours of warmth in low temperature mode, 11 hours in medium temperature mode and 6 hours in high temperature mode,long-lasting warmth. 5. Perfect Gift: Crafted with premium cotton and elegantly packaged,including 1 Auxo Electric hoodie and 1 Battery Pack.Machine washable and easy to care for, a perfect gift for family, friends or employees for Christmas, Thanksgiving or other special occasions.
Package Included:
1 x Heated
Hoodie
Warm Tips
:
1. If not used for a long time, please do not plug in a removable charger
2. Do not use high-temperature water or strong acid detergent.
3. Forbidden to use electricity for wet clothes, Please turn off the power and stop using it if the cloth is wet.
4. Use time depends on the capacity of the removable charge.
Tips:For questions about your order, place of delivery, product discount, taxation, delivery time, warranty, shipping, payment, exchange rate, and other questions unrelated to the product, please contact customer service.
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Ask a Question
1.You can contact the customer service. for any question regarding the product.
2.Ask the question in English to get answer faster.