* Estimated delivery times start from the date of shipment, excluding processing time.
* Actual delivery times may vary due to holidays, weather conditions, or customs delays.
Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +447549870296
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +447549870296
ufeff Frequently Asked Questions
Q: Is it ok to wash the clothes?
A: Yes, remove the POWER BANK supply before washing.
Q:
Why doesn"t the product work after I received it?
A:
Due to vacuum compression packaging, it may take a while to lay flat after opening the package before it can work properly.
Q: How to choose a size?
A:
The clothing is based on Asian sizing. For US/EU, please read carefully and select the right size based on the data. (Suggestion: Try to choose 1-2 sizes larger than what you usually wear as below )
Demission: cm
Size
US/EU Size
Chest
Length
Width
S
XXS
106
65
44
M
XS
110
67
45.5
L
S
114
69
47
XL
M
118
71
48.5
2XL
L
122
73
50
3XL
XL
126
75
51.5
4XL
2XL
130
77
53
5XL
3XL
134
79
54.5
6XL
4XL
138
81
56
Specifications:
Brand
TENGOO
Season
Autumn,Winter
Material
Polyester
Heating Area
7 Area Heating
Season
Winter
Color
Black
Size
M-4XL
Working Temperature
Green Light:38-45℃
Blue Light:45-55℃
Red Light:55-65℃
Washing & Care:
Hand wash or machine wash (in laundry bag) in cold water. Please remove the power bank and removable connected USB cable, and zip of pocket up before washing. Please choose the neutral detergent and make sure the water temperature is less than 30 ℃. Do not iron, do not wring, do not expose, and please hang dry in the shade.
Wide range of applications:
Waterproof heated jackets are perfect for casual and outdoor activities like snowboarding, skiing, mountaineering, skating, traveling, camping, hiking.
Tips:For questions about your order, place of delivery, product discount, taxation, delivery time, warranty, shipping, payment, exchange rate, and other questions unrelated to the product, please contact customer service.
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